Terms & Conditions Overview

Our terms and conditions reflect our unwavering commitment to transparency, trust, and exceptional client service in all luxury timepiece transactions. We believe clarity underpins every lasting relationship.

These comprehensive terms and conditions establish clear guidelines for purchases, services, and website usage, meticulously designed to protect both your interests and uphold our uncompromising standards for luxury timepiece transactions. Our dedication to a seamless and secure experience is paramount.

This agreement outlines the scope of our services, encompassing everything from website browsing and product inquiries to the final purchase and bespoke consultation processes. We encourage you to review them thoroughly.

Last updated: October 26, 2023

Should you require any clarification on specific terms or have legal inquiries, our dedicated team is readily available. Please reach out to info@luxurywatches.com for assistance.

Purchase Policies & Procedures

Acquiring a luxury timepiece from our collection is a process refined for your utmost convenience and security. Our purchase policies ensure every transaction is handled with the precision and discretion worthy of your investment.

• Luxury Timepiece Purchase Procedures & Payment Terms

  We accept a variety of secure payment methods, including major credit cards, bank transfers, and select digital currencies. Detailed payment instructions will be provided at the point of sale. All transactions are processed through encrypted channels to safeguard your financial information.

• Authentication Guarantees & Certification Processes

  Every timepiece in our collection undergoes rigorous multi-point authentication by certified horologists. We provide a certificate of authenticity with each purchase, guaranteeing the provenance, specifications, and condition of your watch. This commitment underscores our dedication to genuine luxury.

• International Shipping Policies & Customs Coordination

  We offer secure, insured international shipping to most destinations. Our logistics team meticulously handles customs declarations and duties where applicable, ensuring a smooth delivery process. Shipping times and costs vary by destination and will be clearly communicated before finalization.

• Return & Exchange Policies for Luxury Timepiece Transactions

  We stand by the quality of our timepieces. Returns or exchanges are accepted within 14 days of receipt, provided the item is unworn, in its original condition, and accompanied by all original packaging and documentation. Certain limited edition or bespoke items may be subject to specific return conditions, which will be outlined at the time of purchase.

Service Agreement Terms

Our commitment extends beyond the sale. The following terms govern our comprehensive range of services, ensuring you receive unparalleled support throughout your ownership journey.

Legal Compliance & Jurisdiction

Operating at the pinnacle of the luxury market demands an uncompromised adherence to global legal standards. Our robust compliance framework ensures integrity and reliability in every international engagement.

• International Legal Compliance for Global Boutique Operations

  We meticulously comply with all relevant international trade laws, consumer protection acts, and anti-money laundering regulations across all jurisdictions where our boutiques operate. This ensures seamless and lawful transactions worldwide.

• Jurisdiction & Governing Law for Different Transaction Types

  Unless expressly stated otherwise, all transactions and disputes arising from our services will be governed by the laws of Switzerland, with exclusive jurisdiction granted to the courts of Geneva. Specific terms may apply to local boutique purchases and international sales, as detailed in your sales agreement.

• Regulatory Compliance for Luxury Goods & Authentication

  Our practices adhere strictly to international regulations concerning precious metals, gemstones, and intellectual property. We are committed to ethical sourcing and transparency, backed by third-party certifications where applicable, particularly for our authentication services.

• Dispute Resolution Procedures & Arbitration Policies

  In the unlikely event of a dispute, we are committed to amicable resolution. Our procedures prioritize mediation. If a resolution cannot be reached, the matter may be submitted to binding arbitration in accordance with the rules of the International Chamber of Commerce, promoting a fair and expedited process.

For any further legal inquiries or specific clarifications, please do not hesitate to contact our legal team directly.